Terms and Conditions

Last updated: [05 May, 2025]

Welcome to Yioba.com (“Yioba”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website, applications, and services (“E-commerce and Logistics”) provided by Yioba Commerce Global Ventures via Yioba.com (the “Platform”). By accessing or using Yioba.com, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Platform.

Please read these Terms carefully before using our services.

1. Acceptance of Terms

By registering for, accessing, or using Yioba.com in any manner, including visiting or browsing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and any additional policies and agreements referenced herein.

2. Eligibility

To use Yioba.com, you must be at least 18 years old or of legal age in your jurisdiction, have the capacity to enter into a binding agreement, and not be prohibited from using our services under applicable laws. Users under 18 must use the platform under the supervision of a parent or legal guardian.

3. Account Registration

3.1. Account Creation

To use certain features of Yioba.com, you must register for an account. You agree to:

• Provide accurate and complete information during the registration process.

• Maintain the accuracy of such information.

• Keep your password confidential and secure.

• Be responsible for all activities that occur under your account.

3.2. Account Types

Yioba.com provides different account types for buyers and sellers. Each type has specific functionalities and responsibilities, as outlined in our Seller and Buyer Policies.

4. Use of the Platform

4.1. Permitted Use

You may use Yioba.com only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations.

• Infringe on the rights of others.

• Upload or distribute viruses, malware, or harmful software.

• Interfere with the operation or security of the platform.

4.2. Prohibited Conduct

We reserve the right to investigate and take legal action against anyone who, in our sole discretion, violates this provision, including but not limited to terminating accounts and reporting to authorities.

5. Seller Terms

5.1. Product Listings

Sellers must:

• Ensure that all listings are accurate, legal, and not misleading.

• Not list counterfeit or prohibited items.

• Comply with all applicable laws and industry regulations.

5.2. Order Fulfillment

Sellers must:

• Fulfill orders in a timely and professional manner.

• Package items securely and provide tracking information.

• Respond to buyer inquiries promptly.

5.3. Fees and Commissions

Sellers agree to pay all applicable fees, commissions, and service charges as outlined in our Seller Fee Schedule.

6. Buyer Terms

6.1. Purchasing

Buyers agree to:

• Read full item listings before making a purchase.

• Provide accurate delivery information.

• Make timely payments for all purchases.

6.2. Disputes

Buyers may raise disputes for:

• Items not received.

• Items not as described.

• Defective or damaged goods.

Disputes must be raised through the Yioba.com dispute resolution system.

7. Payments

Yioba.com uses third-party payment processors. By using our services, you agree to their terms. Yioba is not responsible for any payment failures, chargebacks, or disputes handled externally.

8. Refunds and Returns

Yioba.com provides a standard return policy. Sellers may have additional return policies. Buyers must adhere to these policies and initiate return requests through the Platform within the specified timeframe.

9. Shipping and Delivery

9.1. Responsibilities

Sellers are responsible for ensuring timely shipping. Delivery timelines are estimated and may vary. Yioba is not responsible for shipping delays caused by carriers or force majeure events.

9.2. Yioba Logistics (where applicable)

Where available, Yioba Logistics will manage deliveries. Additional terms may apply to these services.

10. Intellectual Property

All content on Yioba.com, including text, graphics, logos, icons, images, and software, is the property of Yioba or its licensors and protected under copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from any Yioba content without express written permission.

11. Privacy

Your use of Yioba.com is also governed by our [Privacy Policy], which explains how we collect, use, and protect your information. By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy.

12. User-Generated Content

Users may post reviews, ratings, and other content. You grant Yioba a worldwide, perpetual, irrevocable license to use, display, reproduce, and distribute your content. You are solely responsible for your content and its legality.

13. Termination

Yioba reserves the right to:

• Suspend or terminate your account at any time for any reason, including breach of these Terms.

• Remove content that violates these Terms.

• Restrict access to certain services without prior notice.

14. Disclaimers

Yioba provides the Platform on an “as-is” and “as-available” basis. We do not guarantee that:

• The Platform will be error-free or uninterrupted.

• Products will meet your expectations.

• Sellers or buyers will perform as expected.

We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

15. Limitation of Liability

To the fullest extent permitted by law, Yioba shall not be liable for:

• Any indirect, incidental, special, or consequential damages.

• Loss of data, profits, or revenue.

• Unauthorized access to your account or content.

Our total liability shall not exceed the amount paid by you (if any) for using the Platform in the last six (6) months.

16. Indemnification

You agree to indemnify, defend, and hold harmless Yioba, its affiliates, and their respective directors, officers, and employees from any claims, liabilities, damages, and expenses arising out of your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

17. Changes to Terms

Yioba may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform after changes means you accept the new Terms.

18. Governing Law

The laws of the Federal Republic of Nigeria govern these Terms. You agree to submit to the exclusive jurisdiction of the courts located in [Insert Preferred Jurisdiction] for any disputes.

19. Force Majeure

Yioba shall not be held liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to acts of God, war, strikes, natural disasters, or interruptions in internet or telecommunications services.

20. Miscellaneous

• These Terms constitute the entire agreement between you and Yioba.

• If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

• Our failure to enforce any right or provision shall not be deemed a waiver of such right.

21. Contact Information

For questions about these Terms or our services, please get in touch with us at:

Yioba Commerce (Yioba Commerce Global Ventures)
Email: support@yioba.com
Phone: 0912 645 2599
Website: https://yioba.com